Are you quick to point the finger when someone crosses you? Many of us are and we think that we are doing our job and setting people straight. However finger pointing puts people on the defense and is bad business. When someone is caught in a corner their only way out is to charge.
If you burn the bridge you have damaged this relationship and you never know if you may need to cross it later... and it could be your only bridge. A better way to navigate is to open up the lines of communication and tell them what your issue is and see if they have an idea to solve it.
When you don't attack they won't be on the defense. At work a standard review process is an easy way to discuss how an employee is doing. If the conflict is with a vendor normally the service agreement can be reviewed to open up the lines of communication.
Remember a Value Centered Business stays in contact with the customers both internal and external.
So next time you want to let someone have it, slow down, hold the tongue and talk about it first.
Once you have had the right conversations and things still are not working out then you may need to make a decision to end the relationship with a termination or ending the service agreement. There are times that relationships should end but they should always end in a win win situation where the relationship is kept in tack and no one gets the finger pointed.
Tell us what you think and about your issues at work. We want to hear them.
Subscribe to:
Post Comments (Atom)
1 comment:
To learn more about effective communication and positive relationships log on to www.valuecenteredmanagement.com for excellent instructional DVD's and Audio books.
Post a Comment